Ask about our prompt payment discount
Purely Yorkshire Direct Funerals
Tel: 0330 0553712
Help & Support
This page is here to assist you in addressing any inquiries you may have. Additionally you can utilise the search tool to locate specific information.
If you are unable to find the answer to your question, please feel free to contact us at info@purelyyorkshirefunerals.co.uk
When Someone Passes Away
At Home
When someone passes away at home under expected circumstances, the first call is to contact the doctor overseeing their care. If this occurs outside regular hours you can contact NHS helpline on 111. Once the doctors verification of death has been completed, you can then contact us to arrange for our team to respectfully collect your loved one and bring them into our care.
In a Care Home
When someone passes away in a care home under expected circumstances, the care home will organise for the doctor to attend to verify the death. Once the doctors verification of death has been completed, the nursing home will then contact us to arrange for our team to respectfully collect your loved one and bring them into our care.
In Hospital
or
Hospice
Upon the passing of someone in a hospital or hospice setting, specific legal documentation must be finalised. Once this process is completed, the hospital/hospice will coordinate with our team to transfer your loved one into our care.
When Someone Passes Away
The Coroner
In cases where death occurs unexpectedly, the Coroner may become involved to determine the cause of death. A Coroner's officer will contact you to guide you through the process. Once the investigation concludes and natural causes are established, the necessary documents will be issued, allowing the funeral arrangement to proceed. If the death is determined to be non-natural or remains inconclusive, the coroner will open and adjourn an inquest, providing you with an interim death certificate to assist you in managing the estate. After the necessary paperwork is released our dedicated team will be ready to take your loved one into our care.
The Registrar
The doctor will provide a Medical Certificate of Cause of Death (MCCD), which will be forwarded to the Medical Examiner. The Medical Examiner may get in touch with you to confirm the cause of death. Once the MCCD is finalised, it will be sent electronically to the registrars where you will be able to make an appointment to register the death. During the appointment, the registrar will collect necessary information from you and will issue a green from for burial or cremation, which can be emailed to us. You will also have the option to purchase death certificate, which are typically required by various entities involved in estate matters including banks, building societies, pension providers and solicitors. Additionally, the registrar will provide you with a from for the Government Tell Us Once Scheme. This allows you to follow specific instructions to terminate relevant government services such as council tax. You
Registrar Questions
Take the following items if you have them:- NHS Card Birth Certificate Marriage or Civil Partner Certificate The registrar will require the following information:- The registrar will require the following information:- Date & place of death Address of the person Full name including maiden name If deceased was a married lady, Full name and occupation of husband Date & place of birth Occupation Details of husband, wife or civil partner If in receipt of Government pension The registrar will require information about the applicant:- Full name and address Relation to the person who died Only a relative or executor can register. If a relative or executor are not available and the person died in a hospital or care home, the bereavement department may register the death.
The Removal
At Home or Care Home Once verification of the death has been carried out, the doctor or other professional who verified the death has given permission for removal to take place and everyone has said their goodbyes, you can call us to make arrangements for your loved one to be brought into our care. We will ask you a few basic questions about the person who has passed away including:- Full Name Date of Birth Date of Death Address where death occurred. We will also ask for contact details of the person in charge of making arrangements. If the death occurred in a hospital or hospice, we will liaise with them to ensure all the necessary paperwork is completed so we can transfer your loved one into our care.
Funeral Arrangements
All funeral arrangements will be made over the telephone by a qualified member of staff who will guide you through the whole process. Forms which have to be filled in and signed will be emailed out for you to complete and return. A link will be sent for payment which has to be made before the funeral can take place.
The Funeral
You will be informed when the Direct Cremation will be taking place. If you have chosen to receive the ashes back, these will be delivered to the person who signed the paperwork.
Making Arrangements
Cremated Remains
Jewellery
We often receive inquiries about transforming ashes into jewellery, and we are pleased to confirm that such a service is available. By consulting with one of our team members, you will receive personalised guidance throughout the selection process for your cherished piece. Once crafted we ensure personal delivery to you.
Care
At Purely Yorkshire Direct Funerals, we adhere to stringent protocols to guarantee that the cremated remains returned to you are indeed those of your loved one. Upon return of the cremated remains, they will be accompanied by a certificate issued by the crematorium, verifying their authenticity. It is essential to keep this certificate in a secure location, especially if you plan to inter the remains as the burial ground will require it for the interment process.
Delivery
Your loved ones ashes will be returned to you in a scatter pod. This will enable you to keep them in a cherished place or take them to be scattered. Before returning the remains, we will make an appointment at an appropriate time for delivery. We can only deliver the remains to the person who signed the paperwork for the funeral to take place.